RETURNS OR EXCHANGES

At carresilience.com, we are committed to providing you with quality products and a great shopping experience. If you are not satisfied with your sporting goods purchase, our refund policy is designed to ensure that you can return and refund your goods easily and conveniently.

Refund Policy:

Refund Request Time:

You can request a refund within 14 days of receiving the goods. Please ensure that the relevant operations are completed within this period in order for the refund to be processed smoothly.
Product Condition:

All returned goods must be in new, unused condition and retain the original packaging and tags. We will not be able to process a refund if the goods show any signs of use, scratches or damage.
Refund Process:

Please contact us through our website customer service or customer service email cailey1997@carresilience.com and provide your order number and reason for return. We will contact you with return instructions after receiving the request.
Once we receive the returned goods and confirm that they meet the refund conditions, we will process the refund. The refund amount will be refunded to your original payment account and the processing time may take 2 business days.
Shipping costs:

When returning products due to personal preference or unsuitability, shipping costs are usually borne by the customer. If the product is returned due to quality issues or the wrong product was sent, we will cover the relevant shipping costs.
Special cases:

In the case of promotions or specific products (such as customized products), the refund policy may be different and we will indicate the specific terms on the product page.
Thank you for choosing carresilience.com. We work hard to ensure that you are satisfied with every purchase. If you have any questions or need help, please feel free to contact our customer service team, we will be happy to help you!